Privacy Policy
Last updated: June 22, 2026
Poké-Trade ("we," "our," or "us") operates the poke-trade.com website and related services (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
Information We Collect
We collect information you provide directly to us, information we collect automatically, and information from third parties.
Information You Provide
- Account information: name, email address, phone number, username, password
- Identity verification: government-issued ID (processed by Stripe Identity), phone number verification
- Profile information: bio, profile photo, collection details
- Transaction data: listings, offers, trades, purchases, shipping addresses
- Communications: messages between users, support requests, dispute evidence
- Payment information: processed by Stripe — we do not store full credit card numbers
Information Collected Automatically
- Device information (browser type, operating system, device identifiers)
- Log data (IP address, access times, pages viewed, referral URLs)
- Usage data (features used, search queries, interactions with listings)
- Cookies and similar tracking technologies (see our Cookie Policy)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Platform
- Process transactions and send related notifications
- Verify user identities and prevent fraud
- Facilitate trades, sales, and communications between users
- Send you technical notices, security alerts, and support messages
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities on the Platform
- Detect, investigate, and prevent fraudulent transactions and abuse
- Personalize and improve your experience (e.g., recommended listings)
- Comply with legal obligations
Data Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With other users: Your profile information, listings, ratings, and trade history are visible to other users as part of the Platform's functionality
- Service providers: Stripe (payments & identity verification), cloud hosting providers, analytics services, and email delivery services
- Legal compliance: When required by law, regulation, legal process, or governmental request
- Safety & fraud prevention: To protect the rights, property, or safety of Poké-Trade, our users, or the public
- Business transfers: In connection with any merger, acquisition, or sale of assets
Insurance Data Sharing
If you opt to receive information about collectible insurance products, we may share your contact information, collection value estimates, and relevant account data with our licensed insurance agency partners. This sharing only occurs with your explicit consent. You may opt out at any time by contacting support@poke-trade.com.
Cookies
We use cookies and similar technologies to operate the Platform, remember your preferences, and analyze usage. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to legal obligations
- Portability: Request a machine-readable copy of your data
- Opt-out: Unsubscribe from marketing emails at any time via the link in the email
- Restrict processing: Request that we limit how we use your data in certain circumstances
To exercise any of these rights, email us at privacy@poke-trade.com. We will respond within 30 days.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law or for legitimate business purposes, such as:
- Transaction records: retained for 7 years for tax and legal compliance
- Dispute records: retained permanently for fraud prevention
- Account data: deleted within 90 days of account deletion request, except where retention is required by law
- Anonymized/aggregated data: may be retained indefinitely for analytics
Children's Privacy
Poké-Trade is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at privacy@poke-trade.com.
Users between 13 and 18 may use the Platform only with parental or guardian consent and supervision.
Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS), secure password hashing, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
